Hi, I’m Elaine — a Lead Product Designer specializing in internal tools that streamline operations and enhance user experience.
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dATA CENTRALIZATION
eNTERPRISE PLATFORM
Designed risk review platform to cut hotel operational costs
From shaping strategy to refining experiences through iteration, I lead design efforts in close collaboration with cross-functional partners.
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B2C PRODUCT
eND-TO-END JOURNEY
STAKEHODLER MANAGEMENT
Bridging two worlds:
Sonder × Marriott Integration
Led the end-to-end guest journey design for migrating bookings across 40+ cities and integrating internal systems into Marriott’s ecosystem.
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e-cOMMERCE INTERNAL PLATFORM
DRIVING cONVERSION RATE
Boosted online sales by initiating a content management system for the e-commerce team
Led research-driven system optimization, resulting in a 20% increase in online sales.
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FULFILLMENT AND PAYMENT
B2C pRODUCT
Redesigned the checkout flow to reduce drop-offs
Create optimal solutions to balance omni-channel supermarket operations.
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Tao
@T&T
Working with Elaine was a real pleasure. During our time at T&T Supermarket, we partnered closely on multiple e-commerce initiatives, and I was consistently impressed by her strategic mindset and end-to-end thinking. Elaine doesn’t just execute on design — she thinks about the why behind it, aligns with business goals, and brings everyone on the same page. She’s sharp, collaborative, and always looking ahead. I really appreciated how she could take problems, break them down clearly, and push forward solutions that were both user-friendly and feasible. Any team focused on building great products would benefit from having her onboard.
Lizzie Wills
@Sonder
What I admire is Elaine's rigor and can-do attitude. I recall during her interview, I told the recruiter, 'I don't think I've ever met someone who seems so excited to work at Sonder!' And Elaine has continued to carry that energy into her work. She takes on any project or challenge with the same high energy and rigor.
I also appreciate that Elaine knows the details of her domain inside and out, which is hugely helpful to prestay. I KNOW it has made the experience better for our guests, which she should feel proud of.
Clearly, I am not the only one who has noticed, as all the other gals admired the same qualities in Elaine❤️
Mario Garcia
@Sonder
Amazing!!! Seriously, thank you so much, Elaine, for all the hard work you’ve put into the T&S dashboard. We really appreciate how much you value our feedback and focus on understanding what we truly need. The solutions you’ve created genuinely make a difference, and this dashboard is going to be a game-changer for our department!